Frequently asked questions
How do I place a custom order?
You can shop directly from our website or send us a message to start a fully custom design. We’ll guide you through personalization options like names, logos, or special details.
What can be personalized?
Most of our items can be customized with:
• Names
• Initials
• Dates
• Logos
• Custom wording
How long does production take?
Our typical turnaround time is 1–3 business days for most custom items.
Larger or bulk orders may take slightly longer.
Do you offer bulk or corporate orders?
Yes! We create custom items for:
• Employee gifts
• Client appreciation
• Events
• Real estate closing gifts
Contact us for custom pricing.
Can you engrave company logos?
Absolutely. We can engrave most logos.
Simply upload your logo when ordering or send it to us after purchase.
Do you offer rush orders?
If you need something quickly, message us first.
We’ll do our best to accommodate your timeline.
Are items made locally?
Yes! All items are designed and engraved locally by Garcia-Hill Creations.
Do you accept returns on custom items?
Because items are personalized, we do not accept returns.
However, if there is an issue with your order, please contact us and we’ll make it right.
Do you ship?
Yes — we offer shipping for customers outside our local area.
